Our process
From Booking to Care, in Four Simple Steps
We designed SITT so that getting professional care at home takes minutes, not hours. Here's exactly how it works.
Choose the Service You Need
Open the SITT app or website and select from our full range of services.
- In-Home Doctor Visit
- Nursing
- Physiotherapy
- In-Home Lab Tests
- Children's Care Assistant
- Elderly Care Assistant
- Baby Sitting
- Intravenous Vitamins
- Online Consultation
Select Your Time and Location
Tell us where you are — Riyadh, Al-Kharj, or Al-Muzahmiyya — and choose a date, time, and duration that works for you. Need it urgently? We offer same-day and 24/7 availability for many services.
- Riyadh, Al-Kharj, or Al-Muzahmiyya
- Choose a date, time, and duration
- Same-day availability for many services
- 24/7 booking and support
A Verified Professional Comes to You
Once confirmed, a licensed and vetted doctor, nurse, physiotherapist, or caregiver is matched to your booking and arrives at your home at the scheduled time, ready to provide care.
- Matched to a licensed, vetted professional
- Arrives at your home at the scheduled time
- Provider confirmed with you before the visit
We Follow Up After the Visit
Our customer care team checks in after the visit to confirm the care met the standard we promised. For ongoing services — elderly care, nursing contracts, physiotherapy plans — that follow-up continues for the length of the plan, and you can change provider at any point without an awkward conversation.
- A quality check after the visit
- Ongoing follow-up on contracts and care plans
- Visit notes documented for continuity of care
- Change your provider at any time
What Happens Behind the Scenes
The work between your booking and your visit.
Matching: We match your request to the right qualified professional based on service type, location, and availability.
Confirmation: You receive booking confirmation with details of your appointment and provider.
Care Delivery: The professional arrives, performs the service, and — where relevant — documents the visit for continuity of care.
Follow-Up: For ongoing services like elderly care, nursing contracts, or physiotherapy plans, our customer care team follows up to check quality and make adjustments if needed.
Payment: Pay securely via Mada, Visa, Mastercard, bank transfer, or Tabby installments — through the app or directly with your provider, depending on the service.
Ongoing & Contract-Based Care
Many of our clients need more than a one-time visit — for example, daily wound care after an accident, monthly IV support during treatment, or regular elderly assistance. SITT supports both single bookings and recurring/contract-based care, with the same provider where possible for continuity and comfort.
Need help choosing a service?
We will help you find the right care
Call +96620033219 or message us on WhatsApp, and our team will help you find the right care option for your situation.