Privacy Policy

2. Information We Collect

• Personal identification information: name, phone number, email address, national ID/Iqama details where required for service verification.
• Location information: address and geolocation data needed to dispatch a provider to your home.
• Health-related information: details you provide when booking a medical service (e.g., condition, treatment needs), shared only with your assigned healthcare provider.
• Payment information: processed through secure third-party payment gateways (Mada, Visa, Mastercard, Tabby, bank transfer); SITT does not store full card details.
• Usage data: app/website interactions, device information, and booking history.

3. How We Use Your Information

• To match you with an appropriate, qualified provider
• To process and confirm bookings
• To facilitate secure payment
• To provide customer support and follow-up on service quality
• To communicate appointment updates, reminders, and relevant service information
• To comply with legal and regulatory obligations in Saudi Arabia

4. How We Share Your Information

• With the doctor, nurse, physiotherapist, or caregiver assigned to your booking, strictly for the purpose of delivering the requested service
• With payment processors to complete transactions
• With regulatory or legal authorities where required by law

We do not sell your personal or health information to third parties for marketing purposes.

5. Data Security

We apply administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, disclosure, or misuse.

6. Data Retention

We retain personal and health information only as long as necessary to provide services, meet legal/regulatory obligations, and resolve disputes.

7. Your Rights

Subject to applicable Saudi law (including the PDPL), you may have the right to access, correct, or request deletion of your personal data, and to withdraw consent for certain uses. Contact us at customercare@sitt-app.com to exercise these rights.

8. Children's Information

For services such as babysitting or children’s care, information about a minor is collected only from the parent or legal guardian and used solely to deliver the requested service.

9. Cookies and Tracking

Our website and app may use cookies and similar technologies to improve functionality and understand usage.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the app, website, or email.

11. Contact Us

Questions about this Privacy Policy can be directed to customercare@sitt-app.com or +96620033219.